A Word Of Caution Regarding Luke's Ultralite

Similar story here. I have purchased high quality items from LU over the years and had been very pleased with the quality and service. Then in the spring of 2017 I had to do a PayPal claw back for items not received. I did this at the suggestion of Mark his brother who turned out to be his father. Late this winter I placed another order thinking he was rebuilding his business and reputation. I used a credit card. After the date passed for delivery I contacted him had he said he might be able to send me one of the items, maybe. Spooked by that and the continuing reports here and elsewhere I did a claw back through my credit card. I did not want to take a three hundred dollar hit. I am glad I did because apparently shortly thereafter he started asking for personal checks for payment ? Huge red flag. Still and yet, I hope for the best for Luke and his dad. I do not personally know what all the issues are that they are dealing with so I will not pass judgement on them but cannot recommend that anyone order from them directly at this time.

If he’s taking personal checks, which ostensibly would have to be mailed, then he’s also committed mail fraud.

And yeah, I don’t think we should all be happy for him getting back on his feet when he has many, many customers who he has unfulfilled orders for or owes refunds. He needs to take care of existing orders before taking new orders or at least work on them simultaneously.

And frankly his brother/dad Mark seems just as shady, based on what I’ve read.

Thanks Ken, that is a good post and I will contact Carol and I’ll see what happens. The sheriff’s office sent the investigation up to attorney general for the county but I’m not sure where it went from there. I will say that I have been following Luke’s and his fathers Facebook and Instagram page. Facebook has not been updated since late May and Instagram has been taken down. I know I reported the business as fraudulent to both entities so maybe some progress.

Same here.

July 22nd orddered $300 in rain gear.  Doesn’t respond.

6 weeks later I send a message on his website asking for a new jacket – replies in less than 2 hours, and continues to respond.   Send message about my old order and wanting a refund – ignores.

How can any business ignore customers who have paid $300.

His website doesn’t load for me.

Bummer. I wore my LUL windshirt just yesterday. It’s a great piece.

Ryan

Not sure how to word this but, as an addendum to this thread. Luke made some of my favorite gear and some of it I still use to this day. I purchased it early on before the issues arose.
Luke died on 12/31/22 at the age of 38. His father, Mark died in 2021 at the age of 62. Luke’s obit stated that he was “now at peace”  I hope he is. Addiction is a hell of a beast to fight and I have lost more than one friend / family member to it.

He made me some very nice things. I packed his rain jacket today for a trip.
thom